Last updated: DD Month YYYY
This Privacy Policy explains how Astro24 (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use the Astro24 mobile application, website, and related services (collectively, the “Service”).
By using Astro24, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information you provide directly
- Account details: phone number, name, and profile information.
- Birth details: date of birth, time of birth, place of birth, gender and related information needed for astrological calculations.
- Communication data: messages you send to AI astrologers or human astrologers, feedback, support requests.
1.2 Information from third-party login providers
When you sign in using providers such as Firebase OTP or Truecaller, we may receive certain information like your verified phone number, name, and profile details, subject to their privacy policies.
1.3 Automatically collected information
- Device information (model, operating system, identifiers).
- Log data (IP address, app version, usage timestamps, crash reports).
- Analytics data such as screens visited, features used, and session duration.
1.4 Information from CRM / integrations
We may store and manage your profile and interaction history in our CRM tools (for example, HubSpot) to provide support, offers, and service improvements.
2. How We Use Your Information
- To create and manage your Astro24 account.
- To provide personalized horoscopes, daily insights, and chat experiences.
- To connect you with AI astrologers and, where applicable, human astrologers.
- To analyze app performance and improve features and content.
- To communicate with you about updates, offers, and support.
- To prevent fraud, abuse, or security incidents.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Legal Basis for Processing (where applicable)
Depending on your location, we may process your information under one or more of the following legal bases:
- Your consent.
- Performance of a contract (providing the Service).
- Legitimate interests (such as improving the Service and preventing misuse).
- Compliance with legal obligations.
4. How We Share Your Information
We may share your information in the following situations:
- Service providers: with trusted vendors who help us operate the Service (e.g., hosting, analytics, CRM, notification, and authentication providers such as Firebase, Truecaller, HubSpot, and payment gateways).
- Astrologers: when you choose to chat with astrologers, relevant profile and birth details may be shared to enable the consultation.
- Legal & safety: when required by law, regulation, legal process, or to protect our rights, property, or safety.
- Business transfers: in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We may anonymize data for analytics and research.
6. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access the information we hold about you.
- Request correction or update of inaccurate data.
- Request deletion of your account and personal data, subject to legal limits.
- Withdraw consent where processing is based on consent.
- Opt out of marketing messages.
To exercise your rights, please contact us using the details in the “Contact Us” section below.
7. Security
We use reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Astro24 is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International Data Transfers
Your information may be transferred to and stored on servers located outside your country. By using the Service, you consent to such transfers, in accordance with applicable data-protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Your continued use of the Service after changes means you accept the updated policy.
11. Contact Us
If you have questions or requests about this Privacy Policy, please contact:
Astro24 Support
Email: support@astro24.in
This template is provided for general informational purposes only and does not constitute legal advice.